If you’re facing water damage big enough that you need to call in the experts, we’re here to help. And since knowledge is power, we want to lay out for you what to look for in a water restoration company.

Water restoration is the professional process of cleanup related to water damage. This includes removing the water and drying out the affected area and property. The process also entails returning restored items to their proper places. 

Take note that water damage does not discriminate. Whether you live in Michigan or elsewhere, the potential for water damage exists for any household or business. All it takes is a bad flood or rainstorm — or a burst pipe to turn your property into a waterlogged mess. 

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Water damage is usually unforeseen or unplanned for. And as we said above, it’s definitely an unfortunate circumstance. But with professionals available to help you handle the issue, you are not alone! Let us help you identify the key characteristics to look for in a water restoration company.

A good water restoration company will help you return to normal life at your home or business after water inflicts damage. So don’t be disheartened. Help is there. All you have to do is reach out.

What to look for in a water restoration company

Some of the things you should look for in a water restoration company range from good communication to insurance. These are key marks to look for, and we’ll break it down for you with a more full explanation. It’s good to understand the “why” so that you’re better empowered as a homeowner. Finding the right restoration company is no challenge when you have the knowledge to choose well. 

Insured in case something goes wrong

Sometimes bad things happen. People make mistakes. No one’s perfect, right?

In the case that something does go wrong on the job, you want a water restoration company that comes insured. Insurance protects your belongings and gives both you and the restoration company peace of mind.

Insurance will protect your property and the water restoration technicians who are working on it. 

Trained and licensed workers

Additionally, you will want to look for companies whose workers are trained and licensed. A trained and licensed water restoration technician has training and experience to back up his resume. 

You won’t have to worry about a novice making an uncertain attempt to bring your home back to proper condition. Having experienced and well-educated workers on the job will give you peace of mind. Your home will be in good hands. 

Coworkers discussing in front of water dam

The license is a simple acknowledgment that the company knows what they’re doing and knows what they’re talking about. 

Stellar references from the community

And don’t forget to look into what others are saying. If people or businesses in your community have nothing good to say about a water restoration company, then that’s a clear sign to swim away from that particular business. 

On the other hand, if references and reviews are stellar, that gives you a heads up that you’ll be in good hands. Happy customers mean quality service and care from the water restoration company. 

A plan to tackle the repairs

A water restoration company is only as good as its plan to tackle your home’s water restoration needs. Do they have a plan? Ask them to explain how they would tackle problems and needs of your home. 

If they don’t have a plan, then your confidence in them ought to plummet. Go elsewhere and find someone who knows what they’re doing. An experienced water restoration company will take a look at the damage and come up with a plan for success. You don’t want someone who’s going to fly by the seat of their pants. 

Professional equipment for the job

Another key point to look for in a water restoration company is whether or not they have professional equipment. Without the right tools for the job, you’re looking at a warning sign that suggests you should go elsewhere for help. 

A professional water restoration company will be equipped to handle your water restoration needs. 

Good communication with the customer

Man yelling into the telephone

Another question to ask is how well does the company communicate with you? This is something you’ll be able to assess when you call in for a quote. Do they treat you with respect? Or do you feel like you’re not listened to? Or perhaps you feel like you’re a burden when you dialogue with the company.

A water restoration company that doesn’t relate to its clients with care and attention is not worth your time. Find a place that cares for and values their clients.

All the best in repairing your water damage

Now you know what to look for in a water restoration company. Use these tips to help you find the right experts who can tackle restoring your building or home.

For more information on water damage, see the 4 Dangerous Side Effects of Water Damage + What to Look For.